Faq Section
FAQ
We understand that knowing the pier's location is important to you. You can find the name of the pier for your departure and arrival on your ferry ticket. It's clearly marked for your convenience.
We've made it easy to cancel your ferry ticket and request a refund. Simply follow these steps:
- 1. Email us the reservation reference number.
- 2. Our staff will contact you, and you will receive your refund within 7 days.
Payment with a credit card is simple. Here's how:
- 1. Follow our step-by-step booking process.
- 2. Choose the option to pay via OPN.
- 3. If you need assistance, we provide a helpful manual to guide you through the process.
We offer various transportation options for your convenience. Our services include:
- - Free shuttle transfers.
- - Private shuttle services (additional fees may apply for private transfers).
We understand your concerns about traveling during storms, high waves, or heavy rain. Rest assured, our company takes your safety seriously. Our ferries are designed to handle waves up to 3-5 meters high. If conditions are more severe, we'll notify you in advance to ensure your safety and travel plans are not disrupted.
We recognize that seasickness can be a concern. To make your journey more comfortable, all our ferries are equipped with:
- - Blue skies deck areas.
- - Boat balconies, providing a relaxing space for passengers who may experience seasickness.
Your comfort and convenience are important to us. Our dedicated staff is available to assist passengers using wheelchairs, ensuring that you have a smooth and enjoyable travel experience.
