How can we help with your ferry journey?

Choose your origin, destination, travel date, trip type, and number of passengers. Compare the available departures, select the option that suits you, enter traveller details, review any transfer options, and complete payment.

After a successful payment and booking confirmation, the e-ticket is sent to the email address used for the booking. Keep the confirmation available on your phone and check that every passenger and journey detail is correct.

Same-day departures may appear when the operator still accepts online bookings. Sales can close before departure and seats can sell out, so booking ahead is strongly recommended, especially during weekends and peak seasons.

Yes. Enter each traveller name as shown on the passport or identification they will carry. Operators may check identification at check-in, and a name correction can be subject to the ticket conditions or an operator fee.

The checkout page shows the payment methods currently available for your booking. Depending on the route and device, these may include supported cards, PromptPay, or PayPal. Only complete payment through the secure checkout shown on our website.

The final checkout page shows the payable currency and a complete price summary before you confirm. Your card issuer or payment provider may apply its own exchange rate or international transaction fee; those external charges are not controlled by the booking platform.

Do not repeatedly pay while a transaction is pending. Check your email and booking status first. If no confirmation arrives, contact support with the traveller name, route, travel date, payment time, and any transaction reference so the payment can be checked.

Your booking confirmation records the amount paid and booking reference. If you need an additional receipt, contact support with the booking reference and billing details. Tax invoice availability depends on the company that supplied the service and applicable requirements.

The e-ticket is attached to or linked from your confirmation email and can also be accessed through the booking management page when available. Present the complete ticket, including the booking reference and QR code or voucher instructions, at check-in.

Follow the check-in time printed on your ticket because requirements vary by operator, route, and pier. Allow extra time for traffic, finding the counter, luggage handling, and busy travel periods. Late arrival can be treated as a missed departure.

Your ticket lists the departure pier and available check-in instructions. Open the pier page or map link before travelling and verify the location on the day of departure, as some destinations have several piers with similar names.

Check spam, junk, and promotions folders and confirm that payment was completed. Search for the booking reference if you have one. If the email address may be incorrect or the ticket is still missing, contact support before travelling.

Changes depend on the fare conditions, seat availability, and operator policy. Contact support as early as possible with your booking reference and requested change. A fare difference, change fee, or new booking may be required.

Contact support with your booking reference before the operator cancellation deadline. Eligibility and any cancellation charge are determined by the fare and operator conditions. Non-refundable tickets and late cancellation requests may not qualify for a refund.

When the operator confirms a cancellation, available options may include an alternative departure, travel date change, or refund according to the operator policy. Keep your contact details current and follow the instructions sent for your booking.

A missed departure is normally treated under the operator no-show rules and the ticket may become invalid. Go to the operator counter immediately to ask about the next available service, then contact support if the booking needs further assistance.

Baggage allowance and oversized-item rules vary by operator and vessel. Check the conditions shown for your selected trip and keep valuables, documents, medication, and fragile items in your hand luggage. Extra or oversized baggage may incur a charge at the pier.

Add every child and infant to the passenger count using the age category shown during booking. Age limits and fares differ by operator, and staff may request proof of age. Children must remain supervised by an accompanying adult throughout the journey.

Pet acceptance is specific to each operator, route, and vessel and may require advance approval or a carrier. Do not assume a pet is permitted based on another route. Contact support before booking with the animal type, size, and intended journey.

Accessibility differs between piers and vessels, and boarding may involve steps, narrow ramps, or beach transfers. Contact support before booking with the wheelchair dimensions and assistance required so the operator can confirm whether the journey is suitable.

The operator and local authorities decide whether a service can operate safely. Heavy rain alone may not stop a trip, while wind, waves, visibility, or port restrictions can cause delays, route changes, or cancellation. Monitor messages and allow flexibility in onward plans.

Available pick-up and drop-off services are shown for eligible trips during booking. Read the service area, meeting point, and collection time carefully. A transfer not shown for the selected departure should not be assumed to be included.

Stay near the announced meeting point and follow operator instructions. If a delay affects a connection booked in the same itinerary, contact the local operator and our support team promptly. Leave sufficient time for separately booked flights or onward transport.

Consider speaking with a pharmacist or doctor before travel if you are prone to motion sickness. On board, choose a stable, well-ventilated area where permitted, look toward the horizon, stay hydrated, and follow crew safety instructions at all times.