Privacy Policy

Four Season Ticket Co., Ltd. (Thai Ferry Tickets) recognizes the significance of any information that identifies our customers and is committed to safeguarding and managing personal information in accordance with Thailand's Personal Data Protection Act (PDPA).

Introduction

At Thai Ferry Tickets, we are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

Personal Information Collection and Usage

When you book with us, we typically require personal information such as your name, phone number, email address, flight number, pick-up and drop-off addresses. We may also collect personal information when you subscribe to our emails, contact our customer service, or engage with us on social media.

We collect and record personal information when:

You create an account with us.
You subscribe to our newsletter.
You participate in promotions, surveys, or focus groups.
You provide personal details during the booking process.
You interact with us in other ways requiring personal information.

We also automatically collect non-personally identifiable information when you visit our website. This includes your IP address, browser, language settings, and interactions on our website.

Use of a Pseudonym

You have the option to use a pseudonym when dealing with us, but this may not be practical or legally allowed for all services.

Storage of Personal Information

We store personal information in secure computer systems.

Why We Collect Your Personal Information

We primarily collect your personal information to provide you with tailored transport solutions and manage your bookings. Additionally, we use this information to:

Maintain customer records.
Allow you to participate in Thai Ferry Tickets activities.
Respond to product or service requests.
Provide newsletters.
Keep records of inquiries, complaints, and adverse event reports.

We may also use some of your personal information for marketing and other incidental purposes.

Sharing of Personal Information

We do not share your personal information except as outlined in this policy. We may share some information with transport providers to facilitate your bookings.

Retention of Personal Information

We only keep personal information for as long as necessary to fulfill the purpose for which it was collected and for contractual reasons in accordance with applicable laws.

Complaints and Disputes

If you have privacy concerns or complaints, please contact our staff. We will investigate and attempt to resolve the matter promptly. If you remain unsatisfied, you may contact the relevant privacy regulator.

Additional Privacy Notices

This policy is a guideline, and additional privacy notices may apply based on your interactions with us.

Compliance with PDPA

We adhere to the requirements of Thailand's Personal Data Protection Act (PDPA).

Changes to Privacy Policy

We reserve the right to change this Privacy Policy at any time. The most up-to-date version will be posted on our website.

Security

We implement safety measures to protect your personal information. When you book with us, we use Secure Sockets Layer (SSL) to encrypt your information.

Cookies

Our website may use cookies to enhance your online experience. Cookies are used to recognize your preferences and provide tailored content. They do not contain customer data but only anonymous behavioral data.

Cookie Categories

Essential Cookies: Required for basic website functionality.
Functional Cookies: Remember user choices and improve website functionality.
Performance Cookies: Collect data on page usage.
Advertising Cookies: Serve relevant ads based on user interests.

You can adjust your cookie settings in your browser.

By using our website, you agree to receive cookies. You can modify your browser settings to accept or reject cookies at any time. Rejecting cookies may limit some website features.